Managing risk and return

Risk is a word often confused between advisors and their clients. All too frequently an advisor is saying the R word and meaning short term volatility and the investor is hearing “chances of losing my shirt”. More...

Integrity and transparency

All investors want ‘integrity’ and ‘transparency’ from their advisors because integrity and transparency are elements of the wider word ‘trust’. What do we really mean by ‘integrity’ and ‘transparency’? More...

Delivering good performance

Everybody wants their advisor to deliver good performance - because they want to know that they are better off as a result of having received advice. But how do you actually define ‘good performance’ to know if you are receiving it? More...

Understanding needs and goals

Understanding needs and goals is all about having a plan and working out what is financially important to you. Investing money is not sourcing product. More...

Personal communications and reporting

Personal communications and reporting is about how you know in the future years that the investment choice you made with us continues to be the right one for you. More...

Focus on results

Focus on results – but what results? What is it that you need to know to know that you are doing the right thing? More...